Frequently Asked About Our Terms & Conditions
We may suspend your account, cancel pending withdrawals and freeze your balance while we investigate. Severe violations — like using stolen payment details or account sharing — result in permanent closure and forfeiture of your balance. We'll email you the reason and appeal instructions.
You can close your account anytime by visiting Profile > Account Settings > Close Account. We'll send your remaining balance to your registered payment method within 24 hours. Closed accounts cannot be reopened — you'd need to register fresh.
Your account stays active as long as you log in at least once every 180 days. If you don't log in for six months, we may send you a reactivation notice. Accounts inactive for two years are closed, and any balance is forfeited per our policy.
We'll notify you by email at least 14 days before any material change. You can review the new terms in your Account Settings before they take effect. If you disagree, you can close your account before the new date — no penalty.
Your deposits are held in a segregated account separate from our operating funds, as required by law. If yoktogel 168 faces insolvency, local regulators ensure your balance is returned. DANA, OVO, GoPay and QRIS transactions are also protected by your e-wallet provider's fraud guarantees.
Yes. If a withdrawal to your e-wallet or bank account doesn't arrive within 24 hours, contact our support team with the withdrawal reference number. We'll trace it with the payment processor and either resend the funds or confirm delivery within three business days.
We collect your name, phone, email, payment details and game history to run your account, prevent fraud and comply with local law. We never sell your data. Only our support, legal and payment-compliance teams see sensitive details. Your balance and transaction history are encrypted.
